Tell us within 30 days
Send your order number and a clear description of the problem.
EASY DOES IT
Returns, without the drama.
Something not quite right? We’ll help you find the next step.
THE SHORT VERSION
Made to order. Covered for quality problems.
Because each physical item is made for your order, we do not accept returns or exchanges for a change of mind, a customer-selected wrong size or colour, or another buyer-remorse reason.
If your order is damaged, defective, misprinted or lost, tell us within 30 days and we’ll review the claim fairly.
30-day claims
Contact us within 30 days of delivery for a damaged, defective or misprinted item, or within 30 days of the expected delivery date for a lost shipment.
Read the detailsQuality problems
For damage, defects or print problems, include your order number, a short explanation and clear photos showing the issue and the whole item.
Read the detailsLost orders
If tracking stalls or the parcel does not arrive by its expected date, contact us. We’ll review the shipment details and help with the claim.
Read the detailsPersonalized items
A spelling or wording mistake entered by the customer is not a production defect. If we or our production partner print something different from the submitted text, it…
Read the detailsChange of mind
We do not offer returns or exchanges for buyer’s remorse, including a change of mind or a customer-selected wrong size or colour. This does not limit rights that cannot…
Read the detailsReplacement or refund
After reviewing an eligible claim, we’ll offer a replacement or refund depending on the situation. You usually will not need to send the item back; please wait for our…
Read the detailsHOW IT WORKS
How to make a claim.
Four clear steps. No mystery, no unnecessary parcel.
Add clear photos
For a quality issue, show both the problem and the whole item.
Let us review it
We’ll check the order and claim details. Please do not post anything back yet.
Replacement or refund
We’ll confirm the fairest approved solution for the situation.
THE FULL DETAILS
The practical bits.
Our policy, in plain English.
30-day claims
Contact us within 30 days of delivery for a damaged, defective or misprinted item, or within 30 days of the expected delivery date for a lost shipment.
Quality problems
For damage, defects or print problems, include your order number, a short explanation and clear photos showing the issue and the whole item.
Lost orders
If tracking stalls or the parcel does not arrive by its expected date, contact us. We’ll review the shipment details and help with the claim.
Personalized items
A spelling or wording mistake entered by the customer is not a production defect. If we or our production partner print something different from the submitted text, it remains covered as a claim.
Change of mind
We do not offer returns or exchanges for buyer’s remorse, including a change of mind or a customer-selected wrong size or colour. This does not limit rights that cannot be excluded by law.
Replacement or refund
After reviewing an eligible claim, we’ll offer a replacement or refund depending on the situation. You usually will not need to send the item back; please wait for our instructions before posting anything.
STILL NEED HELP?
We're here to help.
Tell us about your order and our team will help with the next step.
